At abrdn, we believe that websites and digital services should be accessible and easy to use by anyone, regardless of ability, age, or technology.
This means that all customers and clients, including those with permanent or temporary disabilities, visual or hearing impairments, cognitive, and/or motor disabilities can use our websites and digital services.
We are continually working towards improving our websites and digital services to increase the accessibility and usability to ensure everyone can use them as they would expect to.
The World Wide Web Consortium (W3C) is the main international standards organisation for the World Wide Web. The W3C Web Accessibility Initiative (WAI) develops technical specifications, guidelines, techniques, and supporting resources that describe accessibility solutions. These are considered international standards for web accessibility.
We follow the W3C Web Content Accessibility Guidelines (WCAG 2.1) in order to ensure our websites and digital services technically meet the expected requirements.
We are constantly working to make our websites as accessible and inclusive to the widest possible audience.
Our aspiration is to be fully AA level compliant with WCAG 2.1.
By following and adhering to the WCAG, our aim is to make our web content and user interfaces perceivable, understandable, operable, and robust for all of our users.
This means that:
We have created and will continue to evolve a digital Design System which is a library of accessible and inclusive components, styles and common design patterns.
This allows us to build accessible websites and digital services from the beginning of any new development.
It is also important for us to continually check and evaluate our services. We do this by:
While we aim to make our websites as usable and accessible as possible for everyone, there are areas that are not to the level of accessibility that we would expect. We plan to put this right over time.
Areas of our websites and digital services that may not be fully accessible:
We understand the importance of accessibility and providing digital services that are inclusive and usable for everyone.
Accessibility is ever evolving and as digital services and customer needs also continue to change, we need to take this into account and evolve at the same pace. The following are plans we have in order to do this:
The following information may support you further or help you to adapt your device or web browser to make our websites or digital services more usable if you have an impairment or disability.
We can provide the following facilities to help you contact/communicate with us or for us to contact/communicate with you:
Hearing or speech impaired
We can be contacted by Relay UK (previously Next Generation Text). To use this service you can download their app to your computer, laptop, tablet or android smartphone by visiting the Relay UK website where there are instructions on how to do this.
We can also accept calls where the customer is using a Sign Language Interpreter (SLI) to speak on their behalf. We ask for the SLI's name or badge number and check they are registered using the NRCPD website. If they are active and registered you can continue the call/visit taking the customers instructions via the SLI.
AbilityNet has advice on making your device easier to use if you have an impairment or disability.
AbilityNet is a UK charity with a global perspective that provide online resources to help individuals with any disability, of any age, to use all kinds of digital technology.
They have created some simple 'how to' guides to make your device easier to use.
Below we have provided links to further accessibility support specific to the most common web browsers.