Our response to COVID-19

Our priority in response to COVID-19 has been the safety and wellbeing of our colleagues, and our ability to continue to serve our clients and customers.

The majority of our colleagues are still working from home. The teams involved with managing our clients’ and customers’ assets, the servicing of those assets around the world, and the day-to-day operation of our businesses, have access to the tools they need to perform their roles remotely.

In line with local guidelines, we’re taking the next steps in our plans for blended ways of working by welcoming more colleagues back to the office. We’re continuing a phased approach which will initially allow for around a third of colleagues in our offices at any one time.

We will retain the safety measures we currently have in place across our offices – including mandatory lateral flow testing, social distancing, wearing face coverings, and increased frequency and intensity of office cleaning. We have well-defined procedures in place to support colleagues with a suspected or confirmed case of COVID-19.

Our working arrangements will continue to evolve with the varied impact of COVID-19 regionally, the continuation of the vaccine roll-out and transmission and infection rates. The approach we take across our global offices will continue to be guided by colleague wellbeing along with local government and health agency advice. We are prepared for our offices to operate with significantly fewer colleagues on site for an extended period of time.

We would like to thank you for your ongoing trust in us. We are confident that we can continue to run our business with minimal impact on our customers and clients, while at the same time protecting the health of our colleagues, their families, and the broader communities in which we operate.