Elevate contact us

Find contact details for our Elevate platform.

Phone and email addresses

We may monitor and/or record calls to protect you and us, and help with our training. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

You can check our Service Status page for details on current service.

For all Elevate queries, call us on:

Monday to Friday 09:00 - 17:00

For non-urgent servicing enquiries, such as removing / updating adviser access and change queries, you can email:

Submitting Elevate documents

For documents that need to be sent to us – upload these to the client document library on the platform. Then email us on the relevant address below with the following details so we can process this for you: 
  • Name of document(s) uploaded

  • Client EL account number

  • Date and time of upload to the document library

Please note, max file size is 4MB and file name must be lower case and without symbols.

South - lse_elevate@abrdn.com

North - elevate_north@abrdn.com

Not sure? - elevate_enquiries@abrdn.com

All Elevate online help

You can find answers to a wide range of popular Elevate questions in our help and support section.

Our postal address

abrdn Elevate, Po Box 6877, Basingstoke, RG24 4RT

Adviser platforms

Not with Elevate yet?

You can sign up to Elevate online or contact our team to discuss your needs.


Find out about accessibility tools and further support for you and your clients, from communications in additional formats to usability of our websites and platforms.


We pride ourselves on our service but recognise that sometimes things can go wrong. If we fall short of your expectations, please tell us so that we can try and resolve the situation.