Service status
Important updates on the status of our services, any issues and planned downtimes for maintenance and public holidays.
Current status
Platforms
Wrap and Fundzone platforms
No known issues.
Elevate platform
We continually monitor platform performance to ensure everything is working as it should. If you think something doesn't look right, please get in touch in the usual way.
The Wrap and Fundzone upgrade has completed, we've added a range of information to help you get the most out of the enhanced platforms.
Telephone lines
Wrap telephone lines
Normal service levels in place.
Elevate telephone lines
Planned service changes
Please note we have planned maintenance scheduled for the Wrap platform this weekend. The platform will be unavailable from 08:00 on Sunday 15 December until 08:00 on Monday 16 December. We're sorry for any inconvenience this may cause.
Our telephone lines close on public holidays.
You can still submit new business and servicing requests on your platform and view our online support.
Please note, remuneration payments will be processed on the next available business day. Deduction of charges will remain unchanged.
Upcoming 2024 public holidays and opening hours:
- Monday 23 December: Open as normal
- Tuesday 24 December: 09.00 – 12.30
- Wednesday 25 December: Closed
- Thursday 26 December: Closed
- Friday 27 December: Open as normal
- Monday 30 December: Open as normal
- Tuesday 31 December: 09.00 – 12.30
- Wednesday 1 January: Closed
- Thursday 2 January: Open as normal
- Friday 3 January: Open as normal