Service status

Important updates on the status of our services, any issues and planned downtimes for maintenance and public holidays.

Current status

Platforms

Wrap and Fundzone platforms

No known issues. 

Elevate platform
No known issues.

We continually monitor platform performance to ensure everything is working as it should. If you think something doesn't look right, please get in touch in the usual way.

The Wrap and Fundzone upgrade has completed, we've added a range of information to help you get the most out of the enhanced platforms.

Visit the Wrap help centre

Telephone lines

Wrap telephone lines

Normal service levels in place.

Elevate telephone lines
Normal service levels in place.

Planned service changes

There are no current planned service changes.

Upcoming 2024 public holidays and opening hours:

Our telephone lines close on public holidays.

You can still submit new business and servicing requests on your platform and view our online support.

Please note, remuneration payments will be processed on the next available business day. Deduction of charges will remain unchanged.

Upcoming 2024 public holidays and opening hours:

  • Monday 26 August: Closed
  • Wednesday 25 December: Closed
  • Thursday 26 December: Closed