Service status

Important updates on the status of our services, any issues and planned downtimes for maintenance and public holidays.

Current status


Wrap and Fundzone platforms

We continually monitor platform performance to ensure everything is working as it should. If you think something doesn't look right, please get in touch in the usual way.

The Wrap and Fundzone upgrade has completed, we've added a range of information to help you get the most out of the enhanced platforms.

Visit the Wrap help centre
Elevate platform
No known issues.

Telephone lines

Wrap telephone lines
Call wait times can occasionally be longer than normal at peak periods, but continue to improve to wards our usual service standards. Find out about the actions we've taken to improve our service in our service update.
Read our service update
Elevate telephone lines
Elevate telephone lines - normal service levels in place.

Planned service changes

Upcoming 2023/2024 public holidays and opening hours:

Our telephone lines close on public holidays.

You can still submit new business and servicing requests on your platform and view our online support.

Please note, remuneration payments will be processed on the next available business day. Deduction of charges will remain unchanged.

Upcoming 2023/2024 public holidays and opening hours:

  • Friday 22 December: 09.00 - 12.30
  • Monday 25 December: Closed
  • Tuesday 26 December: Closed
  • Wednesday 27 December: Open as normal
  • Thursday 28 December: Open as normal
  • Friday 29 December: 09.00 - 12.30
  • Monday 1 January: Closed