Wrap & Fundzone contact us

Find contact details for our Wrap and Fundzone platforms.  

Wrap online help

You can find how to guides and answers to common questions in our help centre.

Our postal address

abrdn Client Servicing, Sunderland, SR43 4EE

Adviser platforms

Not with Wrap yet?

If you're looking to talk to us about how Wrap might suit your business, get in touch with our team.

Existing client servicing

For queries on existing client account numbers starting with WP (Wrap).

Call us on:

Monday to Friday 09:00 to 17:30 

Select options:

1. for SIPP queries
2. for Drawdown queries (please use the Drawdown forms below for new applications) 
3. for Wrap general queries
4. for login and access to Wrap
5. for MPS and DFM queries 
6. for chasing payments
7. for customers that don’t have an adviser

For non-urgent servicing queries such as removing/updating adviser access and change queries please email: 


wrap_sipp@abrdn.com (for SIPP only) 

Staying secure

We may monitor and/or record calls to protect you and us, and help with our training. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Contacts and information for other key processes

You can email:


For any new drawdown requests, please complete the WRAP402 form (PDF) and follow the next steps.

To stop or amend existing income, please complete the WRAP429 form (PDF).

Both forms must be uploaded onto the Wrap Platform document library and an email sent to nontelephony.drawdown@abrdn.com.

More help with Wrap SIPP Drawdown

Bank details 

Pick an option below to download and print a request form.


Add or verify client bank account details (PDF)

Email this form to NonTelephony.BankChangeAuthorisation@abrdn.com


Add or verify trust bank account details (PDF)

Email this form to wrap_servicing@abrdn.com

If you have an issue filling in the form, please save a copy to your computer before filling it in. Please also make sure your PDF Reader is up to date. If we have not already received a Direct Debit Mandate, please upload to the client’s document library and email wrap_servicing@abrdn.com. Within the subject line please include ‘add bank details’ and the clients plan number.

Our bank details

For Platform Deceased accounts, you can email:

platforms_deceasedaccounts@abrdn.com (ISA, PP Onshore Bonds)

sipp_bereavements@standardlife.com (Wrap SIPP)

service@standardlife.ie (Offshore Bonds)

More help with bereavement 

For large case terms requests (plan >£1 million), you can email:


More help with large case term requests (PDF)

You can email:

sippserv_trades@standardlife.com  (SIPP)

service@standardlife.ie  (Offshore Bonds)

Call us

0345 850 8985

Phone line hours Monday to Friday 09:00 – 17:00

For non-urgent enquiries, email: Hub_Servicing@abrdn.com

Call us

0345 300 4273

Monday to Friday 09:00 – 17:00

Or email


For Fundzone enquiries, call us

0345 279 2002

Phone line hours Monday to Friday 09:00 – 17:00

For non-urgent enquiries, email fundzone_servicing@abrdn.com

Submitting Wrap documents

For documents that need to be sent to us – upload these to the client document library on the platform. Then email us on the relevant address below with the following details so we can process this for you: 
  • Name of document(s) uploaded
  • Client WP account number 
  • Date and time of upload to the document library
Please note, max file size is 4MB and file name must be lower case and without symbols.

New clients on Wrap

All sign up documents for new clients on Wrap (individual and joint) including T&Cs, DDI, transfer forms (excluding DB transfers). 

Trust documents

All Trust documents including T&Cs, Declaration by Trustees, Completed Trust Deed, Certified copy of Original Trust Deed, Anti Money Laundering verification and Direct Debits. 

ISA and Personal Portfolio transfers – existing clients

ISA Transfer Form and Personal Portfolio Transfer Form for existing clients. 

SIPP Cash Transfer – existing clients

SIPP Cash Transfer form for existing clients.

SIPP In Specie Transfer

SIPP In Specie Transfer Form, Asset List.

Power of Attorney

Power of Attorney documents.

 New Direct Debit Instruction – existing clients

New Direct Debit Instruction for existing clients.


We pride ourselves on our service but recognise that sometimes things can go wrong. If we fall short of your expectations, please tell us so that we can try and resolve the situation.


Find out about accessibility tools and further support for you and your clients, from communications in additional formats to usability of our websites and platforms.