Wrap & Fundzone contact us
Find contact details for our Wrap and Fundzone platforms.
Wrap online help
You can find how to guides and answers to common questions in our help centre.
Our postal address
abrdn Client Servicing, Sunderland, SR43 4EE
Not with Wrap yet?
If you're looking to talk to us about how Wrap might suit your business, get in touch with our team.
Existing client servicing
Call us on:
Select options:
1. for SIPP queries
2. for Drawdown queries (please use the Drawdown forms below for new applications)
3. for Wrap general queries
4. for login and access to Wrap
5. for MPS and DFM queries
6. for chasing payments
7. for customers that don’t have an adviser
For non-urgent servicing queries such as removing/updating adviser access and change queries please email:
wrap_servicing@abrdn.com
wrap_sipp@abrdn.com (for SIPP only)
Staying secure
We may monitor and/or record calls to protect you and us, and help with our training. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.
Contacts and information for other key processes
You can email:
nontelephony.drawdown@abrdn.com
For any new drawdown requests, please complete the WRAP402 form (PDF) and follow the next steps.
To stop or amend existing income, please complete the WRAP429 form (PDF).
Both forms must be uploaded onto the Wrap Platform document library and an email sent to nontelephony.drawdown@abrdn.com.
Bank details
Pick an option below to download and print a request form.
Client
Add or verify client bank account details (PDF)
Email this form to NonTelephony.BankChangeAuthorisation@abrdn.com
Trust
Add or verify trust bank account details (PDF)
Email this form to wrap_servicing@abrdn.com
If you have an issue filling in the form, please save a copy to your computer before filling it in. Please also make sure your PDF Reader is up to date. If we have not already received a Direct Debit Mandate, please upload to the client’s document library and email wrap_servicing@abrdn.com. Within the subject line please include ‘add bank details’ and the clients plan number.
For Platform Deceased accounts, you can email:
platforms_deceasedaccounts@abrdn.com (ISA, PP Onshore Bonds)
sipp_bereavements@standardlife.com (Wrap SIPP)
service@standardlife.ie (Offshore Bonds)
For large case terms requests (plan >£1 million), you can email:
You can email:
Call us
Phone line hours Monday to Friday 09:00 – 17:00
For non-urgent enquiries, email: Hub_Servicing@abrdn.com
For Fundzone enquiries, call us
Phone line hours Monday to Friday 09:00 – 17:00
For non-urgent enquiries, email fundzone_servicing@abrdn.com
Submitting Wrap documents
- Name of document(s) uploaded
- Client WP account number
- Date and time of upload to the document library
New clients on Wrap
Trust documents
ISA and Personal Portfolio transfers – existing clients
SIPP Cash Transfer – existing clients
SIPP In Specie Transfer
Power of Attorney
New Direct Debit Instruction – existing clients
Complaints
We pride ourselves on our service but recognise that sometimes things can go wrong. If we fall short of your expectations, please tell us so that we can try and resolve the situation.
Accessibility
Find out about accessibility tools and further support for you and your clients, from communications in additional formats to usability of our websites and platforms.