Wrap & Fundzone contact us
Find contact details for our Wrap and Fundzone platforms.
Wrap online help
You can find how to guides and answers to common questions in our help centre.
Our postal address
abrdn Client Servicing, Sunderland, SR43 4EE
Existing client servicing
Call us on:
1. for SIPP queries
2. for Drawdown queries (please use the Drawdown forms below for new applications)
3. for Wrap general queries
4. for login and access to Wrap
5. for MPS and DFM queries
6. for chasing payments
7. for customers that don’t have an adviser
We may monitor and/or record calls to protect you and us, and help with our training. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.
Contacts and information for other key processes
You can email:
For any new drawdown requests, please complete the WRAP402 form (PDF) and follow the next steps.
To stop or amend existing income, please complete the WRAP429 form (PDF).
Both forms must be uploaded onto the Wrap Platform document library and an email sent to firstname.lastname@example.org.
Pick an option below to download and print a request form.
Email this form to NonTelephony.BankChangeAuthorisation@abrdn.com
Email this form to email@example.com
If you have an issue filling in the form, please save a copy to your computer before filling it in. Please also make sure your PDF Reader is up to date. If we have not already received a Direct Debit Mandate, please upload to the client’s document library and email firstname.lastname@example.org. Within the subject line please include ‘add bank details’ and the clients plan number.
Submitting Wrap documents
- Name of document(s) uploaded
- Client WP account number
- Date and time of upload to the document library
New clients on Wrap
ISA and Personal Portfolio transfers – existing clients
SIPP Cash Transfer – existing clients
SIPP In Specie Transfer
Power of Attorney
New Direct Debit Instruction – existing clients
We pride ourselves on our service but recognise that sometimes things can go wrong. If we fall short of your expectations, please tell us so that we can try and resolve the situation.
Find out about accessibility tools and further support for you and your clients, from communications in additional formats to usability of our websites and platforms.