Frequently asked questions

Making an application

A: Email

Contact hours are Monday - Friday, 9am - 5pm.

A: Register on our Careers page and set up job alerts for the roles that you’re interested in. We often search our candidate database for suitable candidates so please add as much detail as possible to help us match you to a role.

A: We offer opportunities for local school leavers on our Careers page.

Once you've applied

A: Log into your candidate profile, where you'll see an update.

A: Yes, just log into your profile where you can update your details and upload a new CV.

A: Due to the volume of applications that we receive we cannot typically provide feedback on individual applications. All candidates will be provided with feedback following interviews. If you have not received this then please contact us.


A: Most interviews are conducted with two interviewers, usually the hiring manager and a colleague. You’ll find more information about interviews in the recruitment process section.

A: Where possible we’ll try to reschedule your interview.

A: You should be able to access a copy of the role profile via your Workday account. Please contact us should you require assistance .

If we make you an offer

A: We’ll ask you to return your signed acceptance within five working days.

A: This very much depends on you. You should be aware that our first offer is conditional on you passing our pre-employment checks. Once these are complete we send a final unconditional offer. If you have any doubt about your references, financial probity or criminality checks then you should not resign until these checks are complete. If you’re sure that these checks will be clear then you should resign whenever suits you.

Pre-employment checks

A: We aim to get your contract to you within 48 hours of offering you the role.

A: Up to 14 working days. When all checks are complete we’ll arrange a suitable start date.

A: To protect our customers, everyone who works in financial services needs to go through the same checks. If your last check was less than six months old, you won’t need to go through the checks.

A: We might withdraw our offer of employment. This is decided on an individual basis.