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The FCA has published final rules for the Consumer Duty along with key timescales.
The regulator has also provided practical guidance to help firms meet the rules.
Finalised policy statement Consumer Duty
Finalised guidance Consumer Duty
As a priority, your firm needs to start drafting its implementation plan to meet the Consumer Duty rules now. Your firm must also be able to evidence it has scrutinised and challenged the plan to ensure it is deliverable and robust.
This task needs to be completed by the end of October 2022.
The Consumer Duty is a very significant piece of regulation that sets higher expectations for the standard of care firms across the financial services industry give to consumers in retail financial markets.
It aims to ensure that existing best practice around good outcomes for consumers is applied consistently across the industry.
In the advice sector, good client outcomes are already wired into day-to-day operations.
Your firm should already be delivering on the majority of what the Consumer Duty aims to achieve because of existing regulatory alignment and having the processes in place to help deliver good outcomes and fair value for clients. But there are likely to be additional steps you need to take.
Listen to Alastair Black, abrdn’s Head of Industry Change, give an overview of what the Consumer Duty means for your firm.
The Consumer Duty outlines four key outcomes that set out, in some detail, the FCA’s expectations of firms in relation to:
1. Products and services
2. Price and value
3. Consumer understanding
4. Consumer support
Each of these are key elements of a firm’s relationship with consumers, and are key in driving good outcomes.
To help you meet the regulator’s imminent deadlines, we’ve created practical guidance and support material so your firm can get ready:
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Take a look at our insight which offers further support and help to understand your firm’s obligations under the Consumer Duty.
 The FCA has published its final rules for the Consumer Duty along with timescales and there’s a relatively short window for firms to comply.
Alastair Black, Head of Industry Change, discusses the key findings of the upcoming Consumer Duty Regulation.
Alastair Black, Head of Industry Change, explains the significance of price and value as highlighted in the FCA’s second consultation paper.
Issued by a member of abrdn group, which comprises abrdn plc and its subsidiaries.
This website is provided by Standard Life Savings Limited. It describes products and services provided by the abrdn Group (including Standard Life Savings Limited and Elevate Portfolio Services Limited) and the Phoenix Group (including Standard Life Assurance Limited, Standard Life Trustee Company Limited and Standard Life International dac).
The abrdn Group comprises abrdn plc (SC286832) and its subsidiaries. The Phoenix Group comprises Phoenix Group Holdings plc (11606773) and its subsidiaries.
Full product and service provider details are described in the legal information notice.
Wrap Platform, Wrap Personal Portfolio, Wrap ISA and FundZone Platform are all provided by Standard Life Savings Limited, which is part of the abrdn Group.
Standard Life Savings Limited is registered in Scotland (SC180203) at 1 George Street, Edinburgh, United Kingdom, EH2 2LL. Standard Life Savings Limited is authorised and regulated by the Financial Conduct Authority.
Please see your terms and conditions for more information on the use of the Wrap platform.
Wrap SIPP and Wrap Onshore Bond are both provided by Standard Life Assurance Limited, which is part of the Phoenix Group. Standard Life Assurance Limited is registered in Scotland (SC286833) at Standard Life House, 30 Lothian Road, Edinburgh, EH1 2DH. Standard Life Assurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Wrap Offshore Bond is provided by Standard Life International dac, which is part of the Phoenix Group. Standard Life International dac is a designated activity company limited by shares and registered in Dublin, Ireland (408507) at 90 St Stephen’s Green, Dublin. Standard Life International dac is authorised and regulated by the Central Bank of Ireland and subject to limited regulation in the UK by the Financial Regulation Authority. Details about the extent of its regulation by the Financial Conduct Authority are available on request.
The Elevate platform, Elevate ISA, Elevate GIA and Elevate PIA are provided by Elevate Portfolio Services Limited, which is part of the abrdn Group.
Elevate Portfolio Services Limited is registered in England (01128611) at 280 Bishopsgate, London EC2M 4AG and authorised and regulated by the Financial Conduct Authority.
Please see your terms and conditions for more information on the use of the Elevate platform.
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abrdn plc is registered in Scotland (SC286832) at 1 George Street, Edinburgh, EH2 2LL