Service status
Important updates on the status of our services, any issues and planned downtimes for maintenance and public holidays.
Current status
Platforms
Wrap and Fundzone platforms
Elevate platform
We continually monitor platform performance to ensure everything is working as it should. If you think something doesn't look right, please get in touch in the usual way.
The Wrap and Fundzone upgrade has completed, we've added a range of information to help you get the most out of the enhanced platforms.
Telephone lines
Wrap telephone lines
Normal service levels in place.
Elevate telephone lines
Planned service changes
Please note we have planned maintenance scheduled for the Elevate platform.
The platform will be unavailable from 07:00 until 11:00 on Sunday 25 May.
Our telephone lines close on public holidays.
You can still submit new business and servicing requests on your platform and view our online support.
Please note, remuneration payments will be processed on the next available business day. Deduction of charges will remain unchanged.
Upcoming 2025 public holidays and opening hours:
- Monday 26 May: Closed
- Monday 25 August: Closed
- Wednesday 24 December: 09.00 – 12.30
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Wednesday 31 December: 09.00 – 12.30