• Status of adviser services

Current status

Wrap and Fundzone

Following the upgrade, we continue to monitor platform performance to ensure everything is working as it should be. If you think something doesn’t look right, please get in touch in the usual way.

Elevate platform

No known issues

Telephone lines

Wrap telephone lines – our phone lines are busier than normal resulting in call wait times above our normal service levels, we’re sorry for any inconvenience caused and thank you for your patience.

Elevate telephone lines – normal service levels in place.

The platform upgrade has completed - please access user support on our dedicated hub

Wrap and Fundzone are now available and you can log in using your usual Wrap login details. If you are a Fundzone user, you will need to ensure you have registered for Unipass to be able to log in to the Fundzone platform. You can find out how to do this in our video.

We’ve added a range of information to help you get the most out of the enhanced platforms on the support guides page.

Visit the Adviser Experience Programme hub

Public holidays

Our telephone lines close on public holidays. You can still submit new business and servicing requests on your platform and view our online support. Please note, remuneration payments will be processed on the next available business day. Deduction of charges will remain unchanged.

Upcoming 2023 public holidays

  • Monday 29 May
  • Monday 28 August
  • Monday 25 December
  • Tuesday 26 December