We are experiencing high demand on our phone lines at the moment. You can check our service status page for the latest information on known issues.

Existing Wrap clients

Queries for account numbers starting with WP (Wrap)

Call us

0345 279 1001

Phone line hours

Monday to Friday 09:00 - 17:30

For non-urgent enquiries, email:

wrap_servicing@abrdn.com

wrap_sipp@abrdn.com
(SIPP only requests)

Wrap SIPP drawdown
You can email:

nontelephony.drawdown@abrdn.com

If requesting Drawdown, the form must also be uploaded to the Wrap platform document library.

DB transfers
You can email:

Wrap_Transfers@abrdn.com

Wrap Money Out
You can email:

wrap_money_out@abrdn.com

Off Platform Investments
You can email:

sippserv_trades@standardlife.com
(SIPP)

service@standardlife.ie
(Offshore Bonds)

FundZone enquiries

(SP numbers only)

Call us

0345 279 2002

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email

fundzone_servicing@abrdn.com

Discretionary Manager enquiries
Call us

0345 850 8985

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email

Hub_Servicing@abrdn.com

Sales Enablement

Working in conjunction with your usual Sales contact, the Sales Enablement team are here to support you.

Email:

north.enablement@abrdn.com

south.enablement@abrdn.com

International Portfolio Bond sales queries
Call us
0345 300 4273

Monday to Friday 09:00 - 17:00

Wrap LOAs
Call us
0345 279 1001
Phone line hours

Monday to Friday 09:00 - 17:00

Platform Deceased accounts
You can email:

platforms_deceasedaccounts@abrdn.com
(ISA, PP, Onshore Bonds)

sipp_bereavements@standardlife.com
(Wrap SIPP)

service@standardlife.ie
(Offshore Bonds)

Complaints
Call us

0345 279 1001

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email us:

CustomerRelations@abrdn.com

There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Looking for our postal address?

Write to us

abrdn Client Servicing, Sunderland, SR43 4EE

For International Portfolio Bond correspondence please send to:

Standard Life Scanning Unit, 30 Lothian Road, Edinburgh, EH1 2DH

Wrap help and support

You can find answers to a wide range of popular Wrap questions in our help and support section.