Upcoming enhancements on Wrap

Get the latest updates and resources to ensure you get the most out of improvements we’re making to Wrap through our Adviser Experience Programme.

Visit the support hub

Service status

Our average time to answer calls is under 30 seconds.

Get the latest information on the status of our phone lines, online services and any planned downtime.

Visit the service status page

Existing Wrap clients

Queries for account numbers starting with WP (Wrap)

Call us

0345 279 1001

Phone line hours

Monday to Friday 09:00 - 17:30

For non-urgent enquiries, email:

wrap_servicing@abrdn.com

wrap_sipp@abrdn.com
(SIPP only requests)

Wrap SIPP drawdown
You can email:

nontelephony.drawdown@abrdn.com

If requesting Drawdown, the form must also be uploaded to the Wrap platform document library.

Wrap Money Out
You can email:

wrap_money_out@abrdn.com

Off Platform Investments
You can email:

sippserv_trades@standardlife.com
(SIPP)

service@standardlife.ie
(Offshore Bonds)

FundZone enquiries

(SP numbers only)

Call us

0345 279 2002

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email

fundzone_servicing@abrdn.com

Discretionary Manager enquiries
Call us

0345 850 8985

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email

Hub_Servicing@abrdn.com

Sales Enablement

Working in conjunction with your usual Sales contact, the Sales Enablement team are here to support you.

Email:

north.enablement@abrdn.com

south.enablement@abrdn.com

International Portfolio Bond sales queries
Call us
0345 300 4273

Monday to Friday 09:00 - 17:00

Business Development Consultants

If you are new to abrdn or unsure who your aligned Sales contact is, please contact the Business Development Consultant team by emailing business.development@abrdn.com

Wrap LOAs
Call us
0345 279 1001
Phone line hours

Monday to Friday 09:00 - 17:00

Platform Deceased accounts
You can email:

platforms_deceasedaccounts@abrdn.com
(ISA, PP, Onshore Bonds)

sipp_bereavements@standardlife.com
(Wrap SIPP)

service@standardlife.ie
(Offshore Bonds)

Complaints
Call us

0131 372 8888

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email us:

CustomerRelations@abrdn.com

Looking for our postal address?

Write to us

abrdn Wrap, Dundas House, 20 Brandon Street, Edinburgh, EH3 5PP

Wrap help and support

You can find answers to a wide range of popular Wrap questions in our help and support section.