All Wrap contacts

Wrap online service requests

Submitting Wrap new business documents

All Wrap contacts

Wrap online service requests

Submitting Wrap new business documents

Looking for our postal address?

Write to us

abrdn Client Servicing, Sunderland, SR43 4EE

There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Existing Wrap clients

Queries for account numbers starting with WP (Wrap)

Call us

0345 279 1001

Phone line hours

Monday to Friday 09:00 - 17:30

Service Status

For non-urgent enquiries related to servicing requests such as, removing/updating servicing adviser, change queries, informing us of a death and general servicing queries please email:

wrap_servicing@abrdn.com

wrap_sipp@abrdn.com
(SIPP only requests)

Wrap SIPP drawdown
You can email:

nontelephony.drawdown@abrdn.com

For any new drawdown requests, please complete the WRAP402 form and follow the next steps.

To stop or amend existing income, please complete the WRAP429 form.

Both forms must be uploaded onto the Wrap Platform document library and an email sent to nontelephony.drawdown@abrdn.com.

DB transfers
You can email:

Wrap_Transfers@abrdn.com

Wrap Money Out
You can email:

wrap_money_out@abrdn.com

Off Platform Investments
You can email:

sippserv_trades@standardlife.com
(SIPP)

service@standardlife.ie
(Offshore Bonds)

FundZone enquiries

(SP numbers only)

Call us

0345 279 2002

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email

fundzone_servicing@abrdn.com

Discretionary Manager enquiries
Call us

0345 850 8985

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email

Hub_Servicing@abrdn.com

Sales Enablement

Working in conjunction with your usual Sales contact, the Sales Enablement team are here to support you.

Email:

north.enablement@abrdn.com

south.enablement@abrdn.com

International Portfolio Bond sales queries
Call us
0345 300 4273

Monday to Friday 09:00 - 17:00

Or email:

service@standardlife.ie

Wrap LOAs
Call us
0345 279 1001
Phone line hours

Monday to Friday 09:00 - 17:00

Email us

wrap_servicing@abrdn.com

Platform Deceased accounts
You can email:

platforms_deceasedaccounts@abrdn.com
(ISA, PP, Onshore Bonds)

sipp_bereavements@standardlife.com
(Wrap SIPP)

service@standardlife.ie
(Offshore Bonds)

Complaints
Call us

0345 279 1001

Phone line hours

Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email us:

CustomerRelations@abrdn.com

More information on our complaints process
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Wrap help and support

You can find answers to a wide range of popular Wrap questions in our help and support section.