HelpClient servicing

Bank details verification

For Wrap and Fundzone clients

You can have up to four bank accounts on the platform at any one time.

Adding bank accounts on new business

Complete the new business process as normal, and when you capture the details of any payments in you can choose the payment method as Direct Debit. You can choose from an existing bank account on file or select add a new bank account.

Add bank account

Enter the required information including Account Name, Account Number and Sort Code. Save the bank account for it to be added.

You can also confirm if the account should be used for Direct Debit’s or nominate the account for withdrawals.

If using for Direct Debit, an online Direct Debit can be set up if the client is present at the point bank details are entered. If the client is not present, you can still enter the bank details, but you must obtain a signed Direct Debit from the client and send this to us. In that case, we will not start making Direct Debit collections until we have received the signed form.

Bank account details

Direct Debit payments and withdrawals will not be permitted until you verify the account belongs to your client. For those that pass our new online verification, no further action will be required.

If however, the client fails the online verification check or if it’s for a Third Party, Employer or Trust Account, you need to complete the add/verify bank accounts details form. Details on how to complete can be found below.

Adding Bank Details for existing clients

Where you are not making a payment into the account, you can add bank details by completing the add/verify bank account form and returning this to us. Details on how to complete can be found below.

All contacts

Bank details

Pick an option below to download and print a request form.

Client

Add or verify client bank account details.

Email this form to NonTelephony.BankChangeAuthorisation@abrdn.com

Trust

Add or verify trust bank account details.

Upload this form to the platform or post it to us. If you choose to upload the form to the platform, please email wrap_servicing@abrdn.com

If you have an issue filling in the form, please save a copy to your computer before filling it in. Please also make sure your PDF Reader is up to date. If we have not already received a Direct Debit Mandate, please upload to the client’s document library and email wrap_servicing@abrdn.com. Within the subject line please include ‘add bank details’ and the clients plan number.