The value of investments can go down as well as up, and the investor could get back less than was paid in. Laws and tax rules may change in the future. Personal circumstances and where the investor lives in the UK will also have an impact on tax treatment.

Online e-signatures solutions

To capture client signatures quickly and easily you can use our fully integrated online e-signature solution on individual New Business journeys on the Wrap platform for new and existing clients.

There is no charge for this service.

The service fully complies with the Electronic Identification, Authentication and Trust Services (eIDAS) regulation.

There is an additional level of security. The process will allow us to send a link to access the document(s) securely via email, the client accesses the documents using a passcode, sent via text message.

The process is quick and easy. The client will review and electronically sign the document which will then be added directly to the document library and you’ll be notified automatically via email when this action has taken place. We’ll then process the paperwork.

 

To understand the full process view our our “How do I?” video.

 

Transcript

E-signatures using your own provider

As well as our own on-platform solution, we also support documents signed using approved e-signature solutions. E-signatures can be used on our most frequently used documents, including new business and client instructions.

We will accept Standard, Advanced and Qualified signatures from these approved providers:

  • AdobeSign
  • Advicefront
  • AlphaTrust
  • DocuSign
  • HelloSign
  • legalesign
  • NitroSign
  • Rsign
  • signNow
  • Virtual Cabinet
  • VirtualSignature

For details on the documents where we will accept e-signatures download the Wrap quick guide

You should upload instructions with an e-signature to the client document library on the platform. Once the document is uploaded to the client document library please send us an email to the relevant mailbox.

Need our contact details? Get help with Wrap Servicing

Please not some exceptions

  • For any International Portfolio Bond applications we require Anti Money Laundering Verification (on step one of the new client process), Source of Wealth and Declaration of Residency (this document must be posted to us)
  • For ISA and Personal Portfolio Transfers where the transferring company has not signed up to electronic transfers, e.g. some equity transfers and offshore funds

Please retain original copies with wet signatures as we may need to review originals at a future date.

Please remember that email is not a secure form of communication so you should not send personal or sensitive information including scanned documents.

Where we still require signatures

We will still require wet signatures for Trust Deeds and Powers of Attorney as these documents need to be witnessed for legal reasons.

We will also need wet signatures for External APS Forms (APS30 and APS33) as we need to send them to external providers (we cannot guarantee they will accept an e-signature) requesting the APS transfer and this is an HMRC requirement.

Additionally, the process for submitting Defined Benefit transfers remains unchanged. It is a process where we must still receive wet signatures and original documentation because of the requirements of ceding schemes. Please send the documentation by post. However, if you are sending the documentation less than working 5 days before the client's guarantee date, by exception, we'll initially accept the application by email to wrap_nb@abrdn.com. The original documents and wet signatures must follow by post.

Please retain original copies with wet signatures, as we may need to review originals at a future date.

For our most frequently used documents, including new business and client instructions, e-signature can now be used.

Where we can accept scanned documents

We can accept scanned copies of original (including legal) documents and photos of original documents. You should upload copies of the scanned document to the client document library on the platform*.

Once the document is uploaded to the client document library please send us an email to the relevant mailbox.

Need our contact details? Get help with Wrap servicing

*Please note some exceptions:

  • For any International Portfolio Bond applications we require Anti Money Laundering Verification (on step one of the new client process), Source of Wealth and Declaration of Residency (this document must be posted to us).
  • For Defined Benefit Transfers, we require original documents and wet client signatures, please continue to send by post. However, in the event that you are sending the documentation less than 5 working days before the client’s guarantee date, by exception, we’ll initially accept the application to wrap_nb@abrdn.com. The original documents and wet signature must follow by post.
  • For ISA and Personal Portfolio transfers where the transferring company has not signed up to electronic transfers, e.g. some equity transfers and offshore funds.

Please retain original copies with wet signatures as we may need to review originals at a future date.

Please remember that email is not a secure form of communication so you should not send personal or sensitive information including scanned documents.

Related help articles