Our three pillars
Inclusive growth
Environmental transition
Responsible business
Our aims and objectives
Inclusive Growth
We believe that everyone – our clients, customers, people and communities – should have the ability and confidence to achieve financial security. By bringing diverse perspectives and ways of thinking into our workplace, we are well-positioned to support our clients and customers who face increasingly complex financial challenges.
Our people are essential to our success and our objective is to create an inclusive culture where the best talent from all backgrounds can thrive. This commitment and the actions we take includes every part of our business as we champion inclusivity, enhance diversity, and support colleague development.
Our belief is that diverse perspectives are fundamental to the success of our business and that our people need to be empowered to deliver for our clients, and better support our communities.
Our targets and related actions clearly align to our two core priorities of Gender and Ethnicity. We are taking meaningful actions in both the short and medium term to drive sustainable change within our business, for all our colleagues. We report progress annually with more detail in our 2024 Sustainability and TCFD report.
We also support the fair pay landscape as UK Living Wage and Living Hours employers, which is a commitment extended to third party suppliers working on our UK premises. With wider support for our communities being a key component of our charitable giving strategy, we create Powerful Partnerships supporting education, employment, and financial wellness.
In 2024, we launched our ‘Savings Ladder’ campaign to get Britain investing. Our campaign highlights the growing need for the nation to embrace a ‘savings ladder’ culture where saving, investing and pensions become a bigger part of how people view their finances.
Environmental Transition
We are targeting operational net zero by 2040 and have set out clear interim milestones to measure our progress.
Our operational emissions intensity is comparatively small versus the intensity of the investments we manage on behalf of our clients. In 2024, we remained on track to meet our interim objective of a 50% reduction in reported operational emissions by 2025. We reported a 74% reduction versus our 2018 base year. This reduction continues to be driven largely by a fall in our business travel since 2018 and office consolidation.
Each year, we take action to refine our processes, engage colleagues and deliver meaningful impacts. In 2024, we carried out net zero audits for some of our major offices. We engaged with relevant stakeholders required to deliver the energy efficiency initiatives identified in these audits, and this process will continue in 2025.
Our operational emissions are only one source of environmental impact, and we are committed to addressing broader environmental impacts, as sources of emissions considered to be less material can still intersect climate and nature. Our 2024 Sustainability and TCFD report details our progress.
Responsible business
Our comprehensive set of policies and standards, supported by rigorous governance structures, help us to manage and mitigate risks, as well as ensure that we uphold the commitments we make to all our stakeholders.
Doing the right thing by our clients, colleagues, and communities is a core responsibility of all our people and is embedded within our Global Code of Conduct. It is the ethical standard that we expect and helps us to understand our responsibilities, accountabilities, and our duty to speak up.
We apply this thinking to our work as we navigate the nuanced and changing expectations of our sustainability-related impacts and opportunities. We channel our day-to-day efforts and expertise through our sustainability working groups, whilst enabling effective oversight for our Board, and embedding accountability for performance with our Directors' Remuneration Policy. Our Sustainability and TCFD report provides further detail on this in practice.
We also must also engage with our stakeholders to determine what the right thing is for them. This is something we do every day as we manage our relationships, but we also assess views periodically in line with our responsibilities and understanding of best practice. We completed our latest sustainability materiality assessment in 2023 which reflects our understanding of significant sustainability topics for our business and helps support our forward-looking sustainability strategy.