As an investment business, we are constantly finding fraudulent schemes on social media and email from people pretending to represent abrdn (or other businesses in our group). We have robust processes and measures in place to manage activities like this and do everything we can to protect our customers, shareholders and clients.
If you get a social or email message and you're unsure if it is from us, you can send it to firstname.lastname@example.org and we'll look into it for you.
If you think you're the subject of an investment scam, please visit our Investor Risk Warning page for guidance on how to report this and protect yourself.
Identity theft and online fraud is big business for criminals.
Protect yourself against identity fraud
When you're online you leave a trail of little clues about yourself, like your name, your date of birth and where you live. Think about the details you give when you open a bank account, apply for a loan, a credit card, or a job. If you use social media like Twitter and Facebook, then your profile and comments can reveal things like your children's birthdays, pet's names - bits of information that on the surface seem perfectly ok.
For criminals, though, this can represent money in the bank. By gathering up all the pieces of information about you, they can apply for credit cards and loans in your name. And in some cases, they use the identity they've stolen for more serious crimes.
Having your identity stolen is frightening, upsetting and hugely disruptive to your life. The UK Government's Home Office estimates it takes 300 hours to restore your financial and credit records after identity theft. If it were a full-time job, 8 hours a day, 5 days a week, it would take over a month to fix. Keeping your identity protected online is easy and straightforward if you know what to look out for.
The best things you can do to stay safe online are to be proactive and vigilant when you're online in public places.
But there are risks and even serious dangers in sharing your personal information on social networks.
Keep your computer secure by changing your passwords and PINs (and keeping them a secret), and installing the latest updates for your system, applications and internet security software.
While email is useful, it can also have risks. These include receiving emails that result in you being defrauded or your identity stolen, emails you don't want, emails not arriving or emails being intercepted.
There are now thousands of social networking sites on the internet. The best known include Facebook, Twitter and LinkedIn. They are a great way to stay in touch with friends and relatives and can connect people right across the world. But there are risks and even serious dangers in sharing your personal information on social networks.
Online shopping is very convenient and provides you with a vast choice of products, services and retailers. But it also has dangers.
Most legitimate online businesses' payment and account detail systems are very secure. But some fraudsters use the same scams as they do in online banking, faking business websites to get your personal and financial details from you. Sometimes, fake names are used that sound close to a legitimate business name too.
Smartphones and tablets have freed us to go online anywhere there is a 3G or 4G signal, Wi-Fi router or public hotspot. For many people, these mobile devices are rapidly taking over from computers for email, social networking, gaming, shopping and banking. This makes them a prime target for criminals, so it's essential to take mobile security precautions.
Fraudsters are ingenious and new scams - or variations on existing scams - happen every day. In many cases they act as hi-tech con men, preying on your emotions or needs and gaining your trust.
With all the attention that we’re placing on coronavirus, this unfortunately provides the perfect opportunity for criminals and scammers to take advantage and to use emails, phone calls, fake websites and product advertising to phish for personal information or deliver malicious attachments. Here are some real-world examples:
We will only ever send you emails with a link to a abrdn group company login page if you have registered or opted in to receive emails from us. If you receive an email claiming to be from abrdn group company and you are in any doubt, please forward it to email@example.com and we will investigate it for you.
If you think you have been defrauded, or that someone is trying to defraud you, contact the police. There are other actions you can take, depending on what country you live in.
The services in this list can help if you have, or think you have, been a victim of fraud:
Please check what services are available in your area, either from your government or consumer advice bodies. You can also search online for topics like "fraud prevention" or "report fraud".
Report suspicious emails to abrdn.
If you have received any emails supposedly from abrdn group companies but are suspicious, please forward the message to firstname.lastname@example.org.