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Self-Investor support

Everything you need to know to help you manage your account.

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This page is for existing abrdn self-investor customers (account numbers starting SM)

If your account number look different, or if you would like to learn more about our products and services, you can view options below.

Manage your account online

Log in to view your account balance, make top-ups, change your investments, transfer a different ISA, view your account documents and more.

Transferring your other accounts to abrdn

You can transfer:
  • A Stocks and Shares from a different provider for the current tax year. You can only transfer these in full.

  • Any Stocks and Shares ISAs from the previous years from different providers. You can transfer the full amount or just part of these.
  • Cash ISAs from the current tax year must be transferred in full. For previous tax years you can transfer some of your cash or the full amount.

You should check with your current provider if you will be charged for transferring your ISA.

If you wish to transfer part of an ISA from another provider please call our transfer team on 0800 1522 522. Your investments can be re-registered in an ISA with us as long as we offer the same funds in the same share class, and your existing ISA plan manager supports this. If not, your existing ISA plan manager will sell the investments and transfer as cash. The minimum amount you can transfer to us is £500, with further transfers requiring a minimum of £100. You must already have a Self Investor ISA to be able to transfer another ISA in.

If you transfer as cash you'll be out of the market until the transfer is complete. You won't lose out if the market falls but your money won't be subject to any potential income or growth if the markets rise in this period.

What can I transfer into a Trading account?

You can re-register investments from General Investments Accounts, Trading Accounts, Fund Trading and Dealing accounts into our Trading Account as long as we offer the same funds in the same share class, and your existing provider supports this.

If you re-register at least one fund to our Trading Account, you can also transfer any other funds you hold that aren't available from Self Investor as cash.

The minimum amount you can transfer to us if £500, with further transfers requiring a minimum of £100.

If you transfer as cash you'll be out of the market until the transfer is complete. You won't lose out if the market but your money won't be subject to any potential income or growth if the market rises in this period. Once the transfer is complete you'll need to choose your funds to invest in.

If you're transferring funds you'll remain invested during the transfer. You'll be unable to switch or sell these funds while the market falls or rises during this time. You must already have a Self Investor Trading Account to be able to transfer other investments in.

How do I transfer other investments I have to Self Investor?

First decide whether you want to transfer to our Stocks and Shares ISA or Trading Account, then read our Self Investor: In specie guide to transfers which provides you with further information on our transfer processes. Then call us on 0800 1522 522 and let one of our dedicated team help you get started with your online transfer. Or if you prefer you can set it up yourself online by following the steps below:
number 1
Log in to Self Investor

Log in to Self Investor and choose which account you want to transfer into - a Stocks & Shares ISA or Trading Account

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Online Application

Complete the online application and then print, sign, date and return the transfer form to us. Please include your sort code if transferring a Cash ISA from a bank.

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We'll take it from there

We'll arrange the transfer for you so you won't need to do anything. We'll ask your existing provider to transfer your account as cash and/or your investments to Self Investor.

If you transfer as cash you'll be out of the market until the transfer is complete. You won't lose out f the market falls but your money won't be subject to any potential income or growth if the market rises in this period. If you're transferring funds you'll remain invested during the transfer. You'll be unable to switch or sell these funds while the market falls or rises during this time.

Fees and charges for your abrdn self-investor account

The total fees and charges are made up of:
  • the account charge (the cost of the services we provide you)
  • the total fund charge (which you pay to invest in a specific fund)

Fund charges vary depending on what you choose to invest in.

Our platform charges

Value of platform eligible assets Annual platform charge
On the first £200,000 0.35%
£200,000+ 0.20%

Self Investor interest rates

We will pay a variable rate of interest on cash balances held within the Smart+ Stocks and Shares Individual Savings Account (ISA) and the Trading Account. This will be paid into your ISA or Trading Account on the last working day of each month.

Our current interest rate, payable since 8 August 2022:

Cash account Cash interest (annual)
Stocks and Shares ISA cash account 0.53%
Trading Account cash account 0.53%

Retained rates of interest

The interest we pay you is not based on the amount that we receive from our banking partners. In this quarter (06/07/2022 - 05/10/2022), the amount we expect to receive from money deposited by our customers and customers who use other investment services of Elevate Portfolio Services is an average of 1.00% per annum. This compares to an average of 0.71% per annum we received in the previous quarter (06/04/2022 - 05/07/2022). Interest is calculated each day and could be zero or negative in the future.

Other interest

We use investment and administration accounts when money is being paid in to and taken out of accounts held with us including when investment funds are bought and sold and when investment income is paid from a fund. No interest is paid on money in these accounts. We currently receive interest of 0.50% per annum on these accounts.

You can find your charges PDF by logging into your account. Select 'My Documents' and then Document Library from the top menu to see your personal account documents. Or select 'Literature' to see documents about the Self Investor service, accounts and charges.

Funds available for your abrdn self-investor account

To view the funds, log in to your account and click the Research and Planning tab. Then select Full fund from 'Choose investments'. You can then filter the list of funds, select funds for investment and add funds to your watchlist.

Contacting us

Call Us

0800 1522 522
Monday to Friday: 9am - 5pm

Email us

If you've got a non-urgent query you can email us. Please remember email is not secure so don’t send personal details.

selfinvestoradmin@abrdn.com

(This mail box can only deal with inquiries about Self Investor – not any other accounts).