Wrap help and support

Find the answers to frequently asked questions and get the help you need.


Explore our FAQs

Trouble getting online?

If you’re having trouble getting registered or logged in, or need some help using the platform, try our online help FAQs.

Moving money into or out of the platform

Find out more about making payments in, or making withdrawals and transfers from your account.

Tell us about a change

If your contact details or personal circumstances have changed, here’s some information about what to do.

Help with funds and placing deals

Learn more about how to place trades on funds and how long it takes.

Pension drawdown and tax-free cash

If you have a Self Invested Personal Pension (SIPP) then you may have some questions about how you access the money in your pension.

ISA and SIPP tax information

If you have questions about your tax code, annual statements or ISA allowances, you might find the answer here.

Other help topics

Contact us

How to get in touch with us if you need to.

More information

Here are links to other information you might be looking for about your investments.

Risk warning

The value of your investments can go down as well as up and you may get back less than you paid in. Tax rules can always change in the future. Your own circumstances and where you live in the UK could have an impact on tax treatment.