abrdn plc is committed to protecting your personal information.
This Privacy Notice explains what personal information will be collected and used by Standard Life Savings Limited (SLSL), Elevate Portfolio Services Limited (EPSL), and abrdn Portfolio Solutions Limited (aPSL) (together “we” or “abrdn”) where you or the firm you work for (or are associated with) have agreed to:
Each of SLSL, EPSL and aPSL are part of the abrdn group. For the purposes of this privacy notice, reference to ‘we’, ‘us’, ‘our’ means SLSL, EPSL and aPSL.
This Privacy Notice contains important information about what personal information we collect; what we do with that information; who we may share it with and why; and your choices and rights.
We keep our Privacy Notice under regular review. This version was last updated on 1 February 2023. We may need to make changes to this Privacy Notice so please check our website for updates from time to time. If there are material changes such as changes to where your personal information will be processed, we will let you know.
For more information on how abrdn processes the personal information of your clients’ (or your firm’s clients’), please read this customer Privacy Notice.
If you have any questions about our Privacy Notice or the personal information we collect or use, please contact;
FAO Data Protection Officer
1 George Street
Information that we collect, and use includes:
We may collect your personal information directly from you, or from a variety of sources, including but not limited to:
If you give us personal information about other people (such as Beneficial Owners or Shareholders of the company you work for), you confirm that you have their authorisation to do so and have advised them how to view this notice about how we will use their personal information.
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair, and lawful to do so. We will collect and use your information only if are able to satisfy one of the lawful processing conditions set out in the data protection laws.
This will be the case where:
Where the processing is in our legitimate interests, we will always conduct an assessment to ensure that this use of your personal information is not excessive or unnecessary or otherwise more intrusive than it needs to be. If you wish to object to this processing, please contact us (see Contact Us section).
We sometimes use systems to make automated decisions based on personal information we have - or are allowed to collect and use from others - about you. These automated decisions can affect the products, services or features we offer you now or in the future. We use automated decisions in the following ways:
Tailoring products and services e.g. placing you in groups with similar advisers to make decisions about the products and services we may offer you to help meet your needs as an adviser.
When designing and enhancing our online services and tools for use by you in the provision of services to your clients
If you do not wish us to collect and use your personal information in these ways, it may mean that we will not be able to offer our services to you.
We may share your information with third parties for the reasons outlined in 'Why we collect and use your information'.
We may share your information with:
Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
The majority of your information is processed in the UK or European Economic Area (EEA).
However, some of your information may be processed by us or the third parties we work with in countries outside of the UK or the EEA, including countries such as the United States.
Where your information is being processed outside of the UK or the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK or EEA data protection Laws e.g. we will put in place legal agreements with third parties and abrdn affiliates with ongoing oversight to ensure they meet these obligations.
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded, or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.
Internal and external audits are carried out on a regular basis and specialist third party consultants conduct regular, independent assurance and benchmarking exercises across our business to ascertain the effectiveness of our security control environment and our security strategy.
To provide you with the agreed services and meet our legal and regulatory obligations, we keep your personal information and copies of records we create (e.g. calls with us) while you have a relationship with us.
Even when you no longer have a relationship with us, we are required to keep information for different legal and regulatory reasons. The length of time will vary, and we regularly review our retention periods to make sure they comply with all laws and regulations.
You have a number of rights under Data protection laws which may be exercised in certain circumstances. These are:
More information can be found on your rights here https://ico.org.uk/for-the-public/
If you require any more information on your rights and how to exercise them, you can contact the Data Protection Office by email (DPOffice@abrdn.com) or by post (see Contact Us section).
We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Notice, please let us know immediately and we will do our utmost to make things right. Contact us at:
FAO Data Protection Officer
1 George Street,
While we hope that we can resolve any complaints for you, you do have the option to complain to the ICO (whether or not you have exhausted our complaints procedure). Their contact details are as follows:
Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF